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Concierge, Laguna Beach (Montage Partner Employee)

  • Department:
    Resort Operations
  • Status:
    Full-Time
  • Reports to:
    Regional Operations Manager
  • Location:
    Laguna Beach, California

JOB SUMMARY: 

The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

  • Greeting guests and their families with a friendly and sincere welcome.
  • Providing information and assistance to guests regarding local area and Resort attractions or points of interest
  • Booking reservations for guests both within the resort and at outside facilities
  • Properly logging all guest requests and performing follow up with owners
  • Pre-calling guests in advance of arrival and creating individual, personalized itineraries
  • Maintaining communication with Guest Reception and all other departments regarding owner requests or special needs as necessary
  • Light food and beverage presentation set up and breakdown.

 QUALIFICATIONS:

  • College Degree preferred.
  • Minimum of two years experience in a luxury hotel is preferred.
  • Minimum of two years experience in customer service.
  • Excellent telephone etiquette.
  • Exceptional guest recovery skills.
  • Enjoy interacting with people in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Must possess a positive attitude.
  • Must be willing to participate in a learning environment.
  • Must integrate company values throughout all interactions.
  • Must be able to quickly adapt to effectively using new software products.
  • Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

 Physical Requirements:

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.