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Concierge, Deer Valley

  • Department:
    Resort Operations
  • Status:
    Full-Time
  • Reports to:
    Operations Manager, Deer Valley
  • Location:
    Deer Valley, Utah

JOB SUMMARY: 

The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

  • Plan itinerary/activities and reservations in advance for all arriving members.
  • Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
  • Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
  • Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
  • Provide orientation to the residence(s) and services for members upon arrival at residence(s).
  • Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
  • Manage and coordinate Special Events for member requested Special Events.
  • Conduct tours of units as a representative of Exclusive Resorts for prospective members.
  • Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

 QUALIFICATIONS:

  • College Degree preferred.
  • Minimum of two years’ experience in a luxury hotel preferred.
  • Minimum of two years’ experience in customer service.
  • Excellent telephone etiquette.
  • Exceptional guest recovery skills.
  • Enjoy interacting with people in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Must possess a positive attitude.
  • Must be willing to participate in a learning environment.
  • Must integrate company values throughout all interactions.
  • Must be able to quickly adapt to effectively using new software products.
  • Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

 Physical Requirements:

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.